Shipping & Delivery

We use Qatar Post for shipping.

COUNTRIES ELIGIBLE FOR FREE SHIPPING
Qatar
Kuwait
Oman
UK
Singapore
Malaysia
Indonesia
India

SHIPPING RATES FOR OTHER COUNTRIES
US/Canada: $15
Asia: $15
Australia: $15
Europe: $10
Africa: $10

FREE SHIPPING WORLDWIDE FOR ORDERS ABOVE $150.

PROCESSING TIME
We take 3-5 business days for processing after receiving your order. During sale, we take 5-7 business days for processing.

ESTIMATED SHIPPING TIME
GCC: 5-7 business days (Please note that we do not currently ship to UAE, Bahrain, Egypt and Saudi Arabia.)
North America: 7-14 business days
Europe: 5-10 business days
Asia: 5-10 business days
Australia: 7-14 business days

We will do our best to meet these shipping estimates, but cannot guarantee them. Actual delivery time will depend on the shipping method you choose.

CUSTOMS AND IMPORT TAXES
Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.

PLEASE NOTE:
It’s important to provide detailed and comprehensive shipping information when placing your order. We are not responsible for undelivered packages based on misinformation of shipping addresses filled out by the customer upon checkout.

We are also not responsible for lost or stolen packages. We will be sure to assist you with the carrier used to ship it, but once an order shows delivered, we cannot assume responsibility for packages that are lost and/or stolen.

Additionally, all applicable custom fees, taxes and duties are the responsibility of the customer. It is at the sole discretion of custom agents to release your package. Please also note that in some occasions, customs agents may delay the delivery of some packages.

We thank you for shopping with us at Zenanah and look forward to successfully fulfilling your order!

Any questions about shipping? Please email us at admin@zenanah.com or drop us a message here.