We take great care to ensure that we send out orders that are in perfect condition. We manually check each and every item before they are packed for shipping.
Hence, we do not provide refunds or cancellations. How ever, you can return the dress and exchange it for another one of the same or higher value.
Please note that you need to contact us within 3 days of receiving the order in order to process returns and $25 will be deducted as processing fee for all returned items.
We do not accept returns,refunds or exchanges on items sold during sale and those that have been altered.
All items are your responsibility once in your possession, so please handle with extreme care and ensure that you send the package by a method which insures the value, as well as retaining your proof of postage. If the parcel do not reach us within 14 days of shipping out from us, we reserve the right not to process your return. In order to process a return, the goods must be returned to us intact, unworn, undamaged. When trying on items of clothing, please ensure to not use unnecessary force and ensure you are not wearing perfume / aftershave or a deodorant which may leave a scent or marks on the item. We will be unable to accept the return of any item where there is evidence that these instructions have not been followed.
Please do contact us if you have any problems with your order.